Privacy policy
This privacy policy sets out how Edessa Home uses and protects any information that you give Edessa Home when you use this website.
Edessa Home is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Edessa Home may change this policy from time to time by updating this page.
Our Privacy Promise
You choose and you decide how you want to hear from us and you can change your mind at any time.
We’ll keep your data safe, won’t sell it to any third parties and won’t keep anything longer than necessary.
The Legal Bases
The law on data protection sets out a number of reasons for which a company may collect and process your personal data including:
Consent – for example, where you have ticked a box to receive emails
Contractual obligations – for example, where we need your data to fulfil our contract with you
Legal compliance – for example, where the law requires us to
Legitimate interest – where we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not impact your rights, freedoms or interests – for example, the operation of our loyalty scheme
What Information We Collect
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offersPurpose of Personal Data Processing
Legitimate interest – contract
Creating an online account, setting up your online account details and communication of any updates to your account.
Legitimate interest – contract
Signing up for marketing communications as part of online account creation,
communicating product updates, news, competitions and promotions by email, SMS and postal direct mail.
Legitimate interest – commercial
Signing up for email newsletters online not as part of account creation,
communicating product updates, news, competitions and promotions by email.
Consent – gained through opt-in at point of sign up
Completing an order form on the website Dealing with an order and providing
you with information about your products, delivery and service.
Information We Collect and Why
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- How we use your name and contact details
- Internal record keeping
- To deliver your purchase to you, thereby fulfilling our contract with you
- Send you messages – for example, order updates – so you know when your order will arrive
- Send you information by email, SMS or direct mail about our promotions, products or services, to keep you up-to-date. You can opt out at any time
- Fraud prevention. This is necessary and protects both of us
- Understanding what our customers like, so we can give you what you want and improve our products and services
- Your payment information
Take payment and give refund, to carry out our contract with you.
All information is anonymised and not kept, see our Security & Cookie Policy for any more details about this
Fraud prevention and detection, this is necessary and protects both of us
- Your contact history
Any contact we’ve had – either written, by email, over the phone, webchat or on social media
How we use this information
Provide customer service support and to carry out our contract with you, so we can give you the best service we can.
- Purchase history
What you’ve bought and what you’ve stored in your basket for another time
How we use this information
- To sell you things
- Legitimate commercial interest
- Provide customer service support and process return, to carry out our contract with you
- Understanding what our customers like, so we can give you what you want and improve our products and services
For product or experience feedback or research, from time to time we may ask you to review your product or experience to help us improve
- Information about your device and how you use our website
Information about how your browse our website and that you give us when you browse our site, including your IP address and device type.
- How we use this information
To improve our website and set default options for you – for example country and currency - To improve your shopping experience
- To protect our website
- To prevent fraud which is necessary and protects both of us
Sharing Personal Data
We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our services to you:
- Companies that help get your orders to you – for example, delivery companies, warehouses and payment service providers
- Professional service providers – for example, data agencies, website hosts and marketing agencies to help with things we are not able to do ourselves
- Fraud prevention agencies
If you have said we can, we’ll send you marketing messages by email, SMS or direct mail. Sometimes, we may use purchase history or saved items to increase our knowledge or what our customers like, so that we can make sure we’re talking to you about things you’re interested in.
Keeping Your Information
We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.
Some examples of customer data retention periods:
Orders
When you place an order, we’ll keep the personal data you give us for two years so we can comply with our legal, financial and contractual obligations.
Inactive accounts
If you’ve not used your account for more than two years, it will be flagged as inactive and we’ll contact you to ask whether you want to keep it open. Unless you reply to say ‘yes’, we’ll close the account and delete or anonymise the personal data associated with it.
Your Rights
Your rights relating to your personal information:
- The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge
- The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.
- The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting us on info@edessahome.co.uk
- The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by emailing info@edessahome.co.uk and requesting for your data to be deleted. We will look at your request and inform you of our decision within 28 days.
- The right to stop direct marketing messages (through specific or all channels).
- The right to withdraw consent for any consent-based processing. This can be done by contacting info@edessahome.co.uk
- The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
How to Contact Us
We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered please contact info@edessahome.co.uk
This policy is regularly reviewed, any major changes will be communicated directly to our customers.